Refund & Return Policy

At AmericanUTVs.com, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth resolution.

Return Eligibility

Items may be returned if they meet the following conditions:

• Return request submitted within 30 days of delivery
• Item must be unused and in original condition
• Product must be returned in the original packaging
• All accessories, manuals, and components must be included

Non-Returnable Items

• Products that have been used or damaged by the customer
• Custom or special-order equipment
• Items returned without original packaging
• Products returned after the return window

Return Process

To request a return, please follow these steps:

1. Contact our support team with your order number.
2. Our team will review your request and provide return instructions.
3. Ship the product to the return address provided by our support team.
4. Once received and inspected, we will process your refund.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days.

Shipping Costs

• Original shipping fees are non-refundable.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• If the product arrives damaged, please contact us immediately with photos.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has shipped, it must follow the standard return process.

Contact Us

AmericanUTVs.com

Phone: +1 657-520-1168

Email: contact.utvamerica@gmail.com